Orders are processed within 1–2 business days. Once your order ships, you’ll receive a confirmation email with your tracking number.

Please note that processing times may be slightly longer during peak sale periods.

• Canada: 2–7 business days
• U.S.: 4–10 business days
• International: Varies by destination

You’ll receive a tracking number by email once your order ships.

Yes, express options are available at checkout for both Canada and the U.S.

If your tracking says delivered but you haven’t received your order, please reach out to info@bamboounderwear.com and we’ll help locate it.

Yes, returns and exchanges are accepted within 30 days of delivery for unworn items in original packaging.

Products purchased during major sales or events (like Black Friday, Archive Sale, or Anniversary Sale) are final sale and not eligible for return or exchange.

You can easily start your return or exchange using our Returns Portal. Just enter your order number and email.

Return shipping costs are deducted from your refund unless the product was defective or an error occurred with your order.

Email info@bamboounderwear.com within 7 days of delivery with photos and your order number. We’ll fix it right away.

We process orders quickly, but if you reach out to info@bamboounderwear.com within a few hours, we’ll do our best to update it before it ships.

We accept all major credit cards, PayPal, Shop Pay, Apple Pay and Afterpay.

Only one discount code can be applied per order, but you can combine a gift card with a discount.

Some conditions may applied with combined discount codes.

Double-check that your billing information matches your bank’s records. If it still doesn’t work, try another payment method or contact your bank.

Upon issuance of the refund, it typically takes 5 - 7 business days for the refund to reflect on your original payment method.

Check our Size Guide for detailed measurements.

Yes, all of our pieces are made from certified bamboo viscose, one of the most renewable and eco-conscious fabrics.

We recommend machine washing cold, gentle cycle, and hanging to dry. Avoid bleach and fabric softener for the best longevity.

Yes, bamboo fabric is naturally hypoallergenic, antibacterial, and breathable, making it ideal for sensitive skin.

Unfortunately, we can’t apply promo codes retroactively once your order has been placed.

Products purchased during major promotions like Black Friday, Anniversary Sale and Archive sale are final sale and non-returnable.

Subscribe to our newsletter or SMS list at the bottom of our website to receive early access to drops, sales, and limited collections.

Yes, we ship worldwide. Delivery times vary based on location.

Depending on your country’s regulations, duties or taxes may apply. These are determined at checkout or upon delivery.

You’ll be charged in your local currency when available, otherwise, all orders default to CAD or USD.

You can reach us anytime at info@bamboounderwear.com.

Our team responds within 24–48 hours, Monday through Friday

Bamboo Underwear is proudly based in Canada, with fulfillment center in Canada.

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