Our underwear is made with only the highest quality viscose from bamboo. It is a fabric derived from the fibers of the bamboo plant, processed and then used to produce our comfortable underwear.

Please refer to our size guide here to find the perfect fit for you! We always recommend sizing up if you’re between sizes! Please contact us if you have any specific questions about sizing.

 We recommend washing your Bamboo Underwear on a delicate cycle (cold water) and hanging it to dry. Do NOT bleach!

To submit a collaboration request, email us at team@bamboounderwear.com or on Instagram! Our team will take care of evaluating your request.

Once your order is placed, our goal is to process it within 24 to 72 hours. During sales periods or holidays, due to a higher volume of orders, it is possible that the processing time is longer than usual. Rest assured that we will do our best to meet our goal!

Shipping addresses cannot be changed once your order has been placed. We will only ship to the shipping address entered when the order was originally placed. Please contact us right away if you have made a mistake when entering your shipping address.

Write us by email at info@bamboounderwear.com, our team will take care of you as soon as possible. If possible, please attach a photo of the item in question and include your full name and order number. We will make sure to find a quick solution depending on the situation.

Once your order is created, it gets processed right away and sent to the warehouse for shipping. To get your items shipped to you as fast as possible, we can't make any changes at this point. Just go ahead and place a new order on our website for anything else you’d like to add!

You will receive an email with a tracking number as soon as your order is shipped. Click on the link to track the progress of your shipment. It may take up to 48 hours to activate your tracking number. For more information about shipping, click here.

Please first make sure that the address on the confirmation email is correct. If there are no errors and the shipping status confirms delivery of your package, email us at info@bamboounderwear.com. We will start an investigation with our carrier!

For an exchange or return, contact us at info@bamboounderwear.com for instructions. We will handle each case personally to ensure your complete satisfaction. The item must be returned within 30 days from the date of receipt. Returns and exchanges are accepted only if they are unworn, unwashed and in their original condition.

*Please note that items purchased during our sale will be FINAL SALE, and cannot be returned or exchanged*

Gift cards are not refundable or exchangeable. All returned items that were purchased with a gift card will be refunded as a credit note or on a gift card.

Once your shopping cart is complete, you can apply the discount or promotion at checkout.

Please note: Discount codes will be inactive during our sale periods.

Only one promotional code can be used per order.